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Winter 24/25 Resort Manager

POSTED ON 10 Jul 2024
job Details

Customer Focus

  • Ensure guests expectations are always exceeded.
  • Meet set targets for sales, budgets and First Impression feedback for cleanliness, food, and comfort.
  • Provide an approachable, welcoming atmosphere in all areas within your resort.
  • Ensure guest complaints are kept to a minimum and resolved in a timely and efficient manner.

Operational

  • Manage a range of operational needs within the resort and focus on driving forward the high standards across all chalets.
  • Through resort and property visits, ensure a strong staff support and customer facing presence and interaction with customers to receive direct guest feedback.
  • Schedule a timely hand over of all chalets from owners at the start of season ensuring an accurate inventory detailing any damage or breakages, is completed for each chalet.
  • Completing and signing off weekly accounts and administrative tasks including staff rotas, risk assessments, fire / health & safety, and HACCP paperwork. Set deadlines using this information to ensure all budget, sales and customer satisfaction targets are achieved.
  • To develop and maintain relationships with suppliers.
  • Regular visits and monitoring of staff in the workplace.
  • Crisis management

Leadership/Team management

  • Performance manage your team using a variety of techniques, ensuring your team are happy and confident in their role.
  • General team welfare with a focus on creating a magnificent work culture.
  • Regular reporting and succession planning with your area manager
  • Conduct regular staff accommodation visits.
  • Hold regular team meetings to discuss performance to drive and motivate your team members.
  • Conduct performance management to include setting objectives, mid-season appraisals and end of season performance reviews along with regular 1,1s.

Requirements

What we are looking for 

  • Friendly and approachable.
  • Target driven.
  • Able to deal with ambiguity.
  • Outgoing and enthusiastic.
  • Thrives working in a high-pressured, fast-paced environment.
  • Willing to work long hours and have a flexible attitude towards work.
  • Team player.
  • Ability to prioritise and plan and adapt where needed.
  • Experience handling complaints and dealing with difficult issues.
  • Previous experience at a management level.
  • Knowledge of team development.
  • Excellent and friendly written and verbal communication skills.

Other information

Must have 

  • Full clean UK/EU driver’s licence and be a confident driver.
  • Knowledge of the industry.
  • Experience working within hospitality or hotel and chalet operation.
  • Experience dealing with disciplinary processes and/or training & mentoring.

Advantageous if you have 

  • Experience working overseas with a tour operator.
  • Conversational French.

Salary and package benefits

  • 35 hours a week working hours with great work life balance. Full training and development available with career progression opportunities.
  • Salary is competitive, uniform is provided.
  • Accommodation is included, or a more flexible salary if you do not require it. Assistance to obtain a visa (UK only) can be provided as an optional extra.
Alpine Elements Resort Manager
Company

Alpine Elements

Vacancy

Winter 24/25 Resort Manager

Sector

Ski resort jobs

Category

Hotel jobs, Management Jobs, Ski Resort Rep Jobs

Locations
Dates

Winter 24/25

Hours

Full time

Accommodation

Provided

Salary

Competitive

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